Hell's Kitchen

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Re: Hell's Kitchen

Postby Majik » Mon Jun 30, 2008 9:09 am

Comcrap is rediculous.Sorry if I offend anyone but their tech support might as well be from India
While I was hospitolized they disconnted my service at my shop (which is no officially closed ) for non payment because I was a month behind. well, I called them saying I wanted to make a payment and get it turned back on temporarily but that I was closing down. I was told I owed them almost $300. ( Comcrap charged me $100 a month for my business account even tho my home connection was better than the business connection).
I explained that I owed them $191,which is two months, the month I was behind and the current month,in which my service had been turned off while I was in the hospital.
Their account rep said I also owed for servive for the next month too,since comcrap charges you for a month in advance.
I explained that she cant charge me for service into the next month when service during this month had been disconnected!
To make a long story short, they stillclaim I own them for a month that I wont even be in business for!
You got to love thse monopolies they government allows!
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Re: Hell's Kitchen

Postby *FDB*Tenacious D » Mon Jun 30, 2008 10:19 am

That sucks Majik and Pes. I'm sorry to hear you're having to close your shop Maj. That really sucks.
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Re: Hell's Kitchen

Postby MacK » Mon Jun 30, 2008 12:12 pm

I had a lot of problems with Comcrap early on, but the last year or so it has been much better. Hopefully they sort out the problems. I wish FIOS was in my area... that would replace my Comcrap.
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Re: Hell's Kitchen

Postby Majik » Mon Jun 30, 2008 2:41 pm

We should have FIOS soon in our area, and if we do I think we are going to switch.Ive held onnto comcrap for years because I didn't want to lose my email addy,but service has gotten so bad that I'm willing to give it up .
We are currently trying to "triple play", internet,telephone and television for $99 a month. Its a disaster. First off, it really comes to about $120 a month after they add in all the extra fees. Worst of all, I like watching scrubs from 10=11 during the week,thats my calm down from the day period. For the first month,it was fine,but now it seems that comcrap degrades the signal around that time and the shows are literally unwatchable. When that year contract is up...I see a switch coming.
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Re: Hell's Kitchen

Postby Your Hero Jed » Mon Jun 30, 2008 4:27 pm

That's why i like the south, we deal with Cox. no pun intendid. :UhhRoll:
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Re: Hell's Kitchen

Postby pesetas » Mon Jun 30, 2008 5:08 pm

Well this morning I got on line with Comcrap's customer service and sent a semi-scathing message to the VP. Figuring that it would end up getting outsourced to MaryAnn Singh in India, I forgot all about it. So about an hour ago I get a call from a customer service supervisor...here in the US...and low and behold they were more than happy to make me happy.

So in summary...
I am pleased that Comcrap actually responded to my complaint and are going to hook up my service as requested. However, if they had just done the right thing to begin with...I wouldn't have effing had to go off on them...ya know.

So, eff it...I'm not apologizing...so there! :icon28:
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Re: Hell's Kitchen

Postby Majik » Mon Jun 30, 2008 8:51 pm

hell, give me the VPs address. I spent the better part of today trying to cancel my business acount with them.
To put it mildly,I made the first phone attempt about 9am this morning.
At about 4PM I actually got to speak to someone that sounded american that finally seemed to know the right procedure to get my service terminated.
I have to fax him a piece of paper in the morning before they can do it supposedly,so I will keep you all informed how it goes!
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Re: Hell's Kitchen

Postby pesetas » Tue Jul 01, 2008 6:41 am

Majik...go to the "contact us" page on Comcrap's website. Look toward the bottom and find the link to "tell Rick". Use that form to tell em off!
I'm firmly convinced that the way society is these days you just have to start off on the effing offensive with these customer service morons! Hope you get yours rectified!
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Re: Hell's Kitchen

Postby pesetas » Tue Jul 01, 2008 3:09 pm

Well I sent a follow up message to Comcrap and here is their reply(shocker):

Dear Mr. Lyle,

Thank you for contacting the Comcast Office of Rick Germano, Senior Vice
President of Customer Operations in regards to letting us know that you
were called back. I am happy that all was resolved for you. I
apologize that it was not looked after the first time for you.

I want to assure you that we do in fact recognize and acknowledge that
we have room for improvement in our customer service, and that we are
working diligently to ensure we can deliver a great experience to every
customer, every time. We are continuously working to increase customer
satisfaction and are putting a tremendous amount of resources into
improving our customers' experiences with us. We handle more than 225
million customer interactions a year and, again, our goal is to deliver
a positive experience to every customer, every time.

We need to hear about any unsatisfactory situations in order to correct
them and to enhance our level of customer service. I have forwarded your
comments to the appropriate members of our development and management
teams for further review and action. We appreciate that you took the
time to help us keep our commitment to quality customer care.

We very much appreciate your business and I hope that you will allow us
to work to restore your confidence in Comcast.

Mr. Lyle, I appreciate you providing us the opportunity to assist you.

Sincerely,

Michelle Pedersen
Office of Rick Germano
"The clever combatant imposes his will on the enemy, but does not allow the enemy's will to be imposed on him"
- Sun Tzu

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Re: Hell's Kitchen

Postby MacK » Tue Jul 01, 2008 3:18 pm

And here is the form letter they used:

Dear <insert title> <insert surname>,

Thank you for contacting the Comcast Office of Rick Germano, Senior Vice
President of Customer Operations in regards to <insert reason>. I am <insert happy or sad> that <insert resolution or problem>. I
apologize that <insert excuse>.

I want to assure you that we do in fact recognize and acknowledge that
we have room for improvement in our customer service, and that we are
working diligently to ensure we can deliver a great experience to every
customer, every time. We are continuously working to increase customer
satisfaction and are putting a tremendous amount of resources into
improving our customers' experiences with us. We handle more than 225
million customer interactions a year and, again, our goal is to deliver
a positive experience to every customer, every time.

We need to hear about any unsatisfactory situations in order to correct
them and to enhance our level of customer service. I have forwarded your
comments to the appropriate members of our development and management
teams for further review and action. We appreciate that you took the
time to help us keep our commitment to quality customer care.

We very much appreciate your business and I hope that you will allow us
to work to restore your confidence in Comcast.

<insert title> <insert surname>, I appreciate you providing us the opportunity to assist you.

Sincerely,

Michelle Pedersen
Office of Rick Germano
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Re: Hell's Kitchen

Postby pesetas » Tue Jul 01, 2008 6:07 pm

LOL Mack! :ROFL: No doubt though, f***ers! They'll get what they deserve when the earth plunges into the sun!!!
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Re: Hell's Kitchen

Postby Majik » Tue Jul 01, 2008 6:27 pm

By the way, is yours comcrap.com or comcrap.net?
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Re: Hell's Kitchen

Postby pesetas » Wed Jul 02, 2008 7:43 am

comcrap.com...I don't think you can use the comcrap.net site until you actually have an account...it's like their home page or something. All the ordering and complaining etc should be done through comcrap.com me thinks...
"The clever combatant imposes his will on the enemy, but does not allow the enemy's will to be imposed on him"
- Sun Tzu

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Re: Hell's Kitchen

Postby Majik » Wed Jul 02, 2008 8:45 am

I have comcrap.net, that's why I asked...lol
My broadband has been bought and sold so many times.. I was once mediaone.com,then it was attbi.com and it may have even been roadruuner.com at one time, its been so long i forget,but comcrap was the last to buy it up and thats when they forced my name change on me ( they made me add a period into my name ) . I think its been at least 9 years because thats how long we have been in our current house.
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Re: Hell's Kitchen

Postby pesetas » Thu Jul 10, 2008 7:18 am

Well I'm at it again with effing Comcrap. At 6:00pm every night my ping on our CSS server is under 20ms which is great to me. By 9:00pm my ping was over 200ms. So to make a long story short the tech I spoke with last night told me to go f*** myself. So, I guess I'm going back to DSL...COMCRAP BYTES!!!
"The clever combatant imposes his will on the enemy, but does not allow the enemy's will to be imposed on him"
- Sun Tzu

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Re: Hell's Kitchen

Postby Majik » Thu Jul 10, 2008 9:48 am

Pes,
I'm convinced comcrap cuts its signal back every night. And I dont mean just internet.
Every night I used to watch scrubs on wgn, the chicago super station. when we first signed up for the comcast triple play-internet,phone,and cable tv for $99 a month, we got a decent picture.
After the first month or sp, every single night at 11pm the signal degenerates so bad that the tv looks like its a bad vhs tape.
Its unbelievable!
On top of that, I still cant get confirmation that my business account has been turned off,even after spending almost a full day trying to get it done.
I was ready to try verizon FIOS,but its not available here.
My only other choices are verizon dsl or cav-tel dsl ( which last I knew, Kia worked, but he has dropped off the face of the earth,so I dont know if he is still there or not ).
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Re: Hell's Kitchen

Postby pesetas » Thu Jul 10, 2008 10:28 am

Yeah Maj, Comcrap can just byte my a**. The tech last night really pissed me off and had the nerve to tell me that my ping jumping from 20ms to 200ms was "normal". bulls***! They have way too many customers in that apt complex for the amount of nodes and splitters. It's a Comcrap equipment issue. I'm going back to ATT DSL.
"The clever combatant imposes his will on the enemy, but does not allow the enemy's will to be imposed on him"
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Re: Hell's Kitchen

Postby StrongMAD » Thu Jul 10, 2008 1:39 pm

Another thing you can do is re-wire the coax cable to a 2-prong plug and then fry everyone else on your connection, leaving you with perfect connectivity... two or three of those 'outages' and comcrap will really have to fix things...
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Re: Hell's Kitchen

Postby Your Hero Jed » Thu Jul 10, 2008 3:28 pm

Are you sure it's not just peak hours where more people are watching tv, gaming, or porning?
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Re: Hell's Kitchen

Postby pesetas » Thu Jul 10, 2008 5:02 pm

Hmmm Strong, don't give me any ideas...

Yeah Jed, that's exactly what the problem is which Comcrap should recognize and upgrade their equipment accordingly. The advertised speed that I pay for is 2mbps to 6mbps. During "peak" hours it falls to 1.5mbps which the tech told me is still within "their" limit which in my opinion is CRAP.

So the bottom line is that I now live 250 miles from the ATL server and my ping with comcrap is 200 ms. Before, I lived 650 miles from ATL and my ping with ATT DSL was 50-80ms. Hmmmm......Strong's idea is sounding better and better :ROFL:
"The clever combatant imposes his will on the enemy, but does not allow the enemy's will to be imposed on him"
- Sun Tzu

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